Customer Service Programs

Communicate Clearly 

 This workshop will allow the participants to be more aware of the benefits of clear communication skills. They will also be aware of the skills needed for effective communication and at the same time sharpen their skills needed for effective communication. Thus enhancing their value to their organization.

 Telemarketing Skills 

Today, you need sales and marketing methods that cross borders, fast and cost effectively. The teephone is such a tool. Increasingly, the telephone is used to follow-up email broadcasts and even enquiries from the ever-present Internet. Outbound telephone selling combines the economy of mass promotion with the personalized approach of one-on-one, face-to-face selling. This course is designed for companies who wish to develop their telemarketers' outbound telephone techniques and selling skills, which includes practical advice and advance techniques on effective questions and avoiding negative language in conversations and teleselling, handling objections, voicemail and the secretary.

This exciting and practical program will empower participants to multiply their communication skills and improve their presentation presence dramatically. At the end, participants will develop for themselves skills of opening, expounding, persuading and closing a presentation. In addition, participants will be taught to generate desirable outcome professionally aimed at persuading in formal presentations, seminars, speeches, meetings and social gatherings.

Dealing with Difficult People 

This programme explains on how all of us react and demonstrates effective ways to deal with the people we come into contact with in both our business and personal life. The participants are offered various skills and techniques which will allow them to choose behaviour that suits your personality; these new skills will help them in achieving the best possible outcome for them and the other people they interact with.  This programme also teaches participants on how to retain customer respect and loyalty while not always meeting their expectations. When the participants use a few new skills when dealing with people, they'll find that the organisation as a whole has a new energy and warmth that is clearly observable as being "different" from other organisations. 

Customer Service Excellence 

Most companies think they know about customer care. Let’s face facts. Customers are becoming scarce. Businesses big and small are fighting to find customers, and thereafter, to keep their good customers. To add to that, every customer now knows they are king and deserve a level of service that is more than their purchase price. Businesses which know how to treat customers in extraordinary yet cost-effective ways will find they have a distinctive advantage over the competition. At the end of the program, participants are able to jumpstart customer service and provide power tips for initiating and improving customer service.

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